Return & Refund Policy
Thank you for shopping at Galaxy Founder. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our obligations regarding returns and refunds.
1. Returns
We accept returns within 30 days of the purchase date. To be eligible for a return:
- The item must be unused and in the same condition as you received it
- The item must be in its original packaging
- You must provide the original receipt or proof of purchase
2. Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to the original payment method
- You will receive the credit within 7–10 business days, depending on your bank's processing time
- Shipping costs are non-refundable unless the return is due to our error
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item:
- Contact us at mailgalaxyfounder@gmail.com within 14 days of receipt
- Include your order number and details about the product you would like to exchange
- You may be responsible for return shipping costs unless the item was defective
4. Shipping Returns
To return your product:
- Pack the item securely in its original packaging
- Include all accessories and documentation
- Ship to: [Your Return Address Here]
We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain items cannot be returned:
- Downloadable software products
- Gift cards
- Personalized or custom-made products
- Perishable goods
6. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: